Directions:  Complete three of the five activities.

1. Provide a letter from an employer or volunteer coordinator that will prove a customer’s/client’s satisfaction while you were serving the customer/client. The client should include details about the occurrence: his/her full name, date of occurrence, location, who was involved, the customer/client should also include a telephone number or address that he/she can be reached for verification.
2. Keep a 5-day satisfaction log with the date, signature, location, and service rendered to the client/customer. You may use the example as a model or you may develop your own format for documentation.

Example:

Date	Location	Service Rendered	Client/Customer Signature

 

3. Read an article from the local newspaper describing a customer’s/client’s dissatisfaction with a certain incident that occurred or product used. Summarize the problem, give your opinion, and provide a plausible solution to the problem. Be sure to include the original article or a copy of the article when you submit your work.
4. In a one-page essay, identify and provide reasoning customer/client satisfaction. You should include why it is important to have the satisfaction of a client/customer, how it will benefit both you and the company or organization, and how it would be important to you if you were a client or customer.
5. In a one-page essay describe a specific situation when you served and satisfied a customer/client and describe your feelings afterward. The essay should include specific details about the incident and why it is so significant to you.